FREE Worldwide Delivery On Orders Over £50- 100% Official Merchandise
Order By 8pm For Next Day Delivery
FREE Worldwide Delivery On Orders Over £50
Order By 8pm For Next Day DeliveryWhilst we make every effort to ensure all items in store are always in stock, occasionally some items will be temporarily out of stock.
On the product page, if the item you have selected is out of stock, you will see "email me when available" (this may appear in the size drop down menu if you are ordering clothing). If you select this item:
If you prefer not to receive an email, add the item to a Wishlist and check the list from time to time.
Items in high demand
If a particular item is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example, "Available within 7 days".
If we cannot get any more stock
If an item is out of stock and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item that you really want, email our Customer Services team with the details of the item you wish to purchase and we will do our best to try and get it for you.
If you have selected multiple items with different availability times then we will despatch your order when all the items are ready. If you need some items quicker than others then you will need to order them separately.
When you have found the item(s) you wish to purchase, please follow the instructions below:-
Home Delivery
Click the 'Go to Checkout' button
If you are a new user...
If you are an existing Store user...
If you prefer, you can place your order by phone. Simply call:
+44 (0) 871 334 1819
Available between:
Monday to Friday – 8am - 8pm (GMT)
Saturday and Sunday – 10am - 4pm (GMT)
Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary
When placing an order over the phone, please make sure you have:
This store uses a powerful search tool that enables you to find the products you want quickly and efficiently. When you make a search, (or when you browse via the navigation) the left hand side of the page will show the categories and search refinements available to you.
The 'Select a Category' section at the top shows you how many categories are relevant to your search term. For example, if you search for the word 'Tops' the categories 'Fashion', 'Training', 'Baby' and 'Souvenirs' will appear. Selecting one of these categories will display the number of items relating to 'Tops'.
The 'Refine Your Search' section shows additional properties of the products such as 'Size', 'Price' and 'Brand'. These will help you to narrow your search effectively.
Not seeing enough products?
The area at the top of the page, below the menu bar, shows you where you have navigated and the search refinements you have made. This starts with 'You are here...' and is referred to as the breadcrumb.
On occasions you may find that you have made too many refinements and as a result you may only see a few products on the page. If this is the case, simply click on the "X" next to the category or search refinement that you want to remove in the breadcrumb. This will broaden your search and a greater number of products should appear.
The items illustrated on this website are as close as possible to how they look in real life. The reproduction of colours is as accurate as photographic and computing processes will allow. Different computer monitors have different settings which may make colours appear differently and therefore we accept no responsibility for differences in colour or style.
On product pages that feature items of clothing, you can find a link to a sizing chart (located next to the size drop-down menu). As different manufacturers have slight variations in their sizes our charts should only be used as a rough guide.
To see the full size charts for Men, Women, Boys and Girls see product detail pages.
Please note: Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is completed.
Orders over £100 UK Standard Delivery FREE
UK Standard Delivery £4.95
UK Express Delivery* £6.95
Please note if your order exceeds £199.00 in value our courier will require a signature.
*We do not offer guaranteed delivery on Saturdays, Sundays, Bank Holidays, Christmas Day, Boxing Day and New Year's Day.
Delivering to PO Boxes
We do not ship to PO Box addresses.
Standard Delivery International Cost dependent on the weight and volume of your order
If this delivery option is not offered to you
If you are not offered the Standard Delivery International option then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.
Express Delivery International Cost dependent on the weight and volume of your order
Additional charges for overseas delivery
Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Non-Shippable Addresses
For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver to that address.
Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; our advice would be to contact your local customs office for further information.
Yes.
We try to get all our orders despatched on the day of order. However, this may not always be possible, for the following reasons:
This will depend on the delivery option you selected during the checkout process.
In all the options shown above, you will receive an email from us once your order has left the warehouse.
Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Services team who will be happy to assist you.
Having a profile with us means that you can track your orders. However, we can only track orders that have been sent via the following carriers:
The carrier used is carefully chosen depending on the size and destination of your order.
To track your order, complete the following steps:
Orders sent via Yodel, Hermes and DHL Express
Here's how you can found out which carrier has been used to deliver your order:
Alternatively, check your despatch email where you can also find confirmation of the carrier used.
This will depend on which carrier is selected to deliver your parcel.
At the checkout stage of the order process you will be offered the 'Leave Safe' delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house.
Remember deliveries are less safe this way. They are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.
Please note - carriers have different policies when no one is in when the parcel is delivered.
Delivering to PO Boxes
We do not deliver to PO Box addresses.
Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above (see 'How long will my delivery take?'), then please contact our Customer Services team who will be happy to assist.
Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.
We currently accept the following credit cards:
We accept payment in the following currencies:
Click the appropriate currency symbol at the top right of the page.
When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.
Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.
Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.
After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorisation is given before we complete the order.
If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.
No actual payment is taken until your goods are being packed for delivery. Pre-order items will also not be charged for until your goods are being packed for delivery.
Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is 100% secure.
We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services Customer Services.
How Secure are You? - As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using powerful encryption algorhythms. So even if someone could intercept the data over the internet, there is not a thing they could do with it.
How can I tell if the web site is a secure one? - It is easy to determine if your connection is secure; on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.
How does Encryption work? - All credit card details are encrypted using SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.
What else can I do to ensure my details remain safe? - The second way to ensure you have a secure connection is to look for a VeriSign logo and only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant). Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or VeriSign Inc has issued the certificate.
Who are VeriSign? - VeriSign, Inc. is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on VeriSign please visit their web site at http://www.verisign.com.
'Your Profile' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:
If you already have a profile set up with the Official Online 2014 Ryder Cup Store, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.
You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.
If you forget your password:
Having a profile with us means that you can track your orders. However, we can only track orders that have been sent via the following carriers:
Unfortunately, Royal Mail parcels cannot be tracked.
The carrier used is carefully chosen depending on the size and destination of your order.
To track your order, complete the following steps:
Orders sent via UPS
Orders sent via DPD
Orders sent via HDNL
Here's how you can found out which carrier has been used to deliver your order:
Alternatively, check your despatch email where you can also find confirmation of the carrier used.
You have the right to remove your personal information and preferences. In order to do this, please write to us including the following information:
Official Online 2014 Ryder Cup Store
c/o Fanatics
Greengate
Manchester
England
M24 1FD
From time to time we give out gift certificates to all our registered users. If you would like to register with Official Online 2018 Ryder Cup Store then click here.